CONFLICT TRAINING 

Conflict is a form of energy. Without it, there would be no progress, and we’d still be trying to work out whether the earth is flat or round. Instead of being threatened by it and victims in some way, we need to be able to manage it so that we come through having met our own needs at least from the situation. And if it warrants it, we need the skill to have the other party feeling good about the outcome as well. 
 
Being able to work effectively with conflict is an essential life skill, which can be developed through training. Clearfocus have developed a range of workshops designed to develop the attitudes, beliefs and skills that will help participants to feel confident and well equipped to handle life’s conflict challenges. 
 
Who will benefit? 
This course is ideal for healthcare, education, armed forces, business,carers and support workers, local authorities, charities, transport, retail and leisure professionals wanting to train in conflict management and improve their Continued Professional Development (CPD). 
 
Typically clients find the most useful areas to work on are: 
Asking the right questions to find out what is driving the behaviour of the other person. 
Managing their personal response so that they remain in control and can apply logic. 
Rethinking the personal beliefs which may be holding them back. 
Understanding how to think, look and sound assertive. 
Using strategies to deal with “difficult” people of all types. By the end of the day, participants will have a personal plan for how to deal with any current conflicts they are facing and the necessary skills and confidence to deal with them. 
Adopt a mindset that is self-aware and sensitive to diverse populations of people in various settings. 
Develop a reflective practice of learning. 
Work towards reaching constructive outcomes through the use of collaborative processes. 
Use theory to inform their understanding, and apply pragmatic approaches to resolving conflicts. 
Creativity comes from a conflict of ideas 
Donatella Versace 
We must teach our children to resolve their conflicts with words not weapons 
Bill Clinton 
Nobody likes conflict,but sweeping issues under the rug ultimatley causes more damage than addressing things directly 
Sharon M Rivkin 
Communication is the real work of leadership 
Nitin Nohria 

DIFFERENT CONFLICT TRAINING DAYS  

CONFLICT HALF - DAY WORKSHOP 
3-hour workshops designed to address a particular area of conflict in your business. We will tailor the content to your specific area of interest and aim to produce an action plan, which you can put to good use immediately. 
CONFLICT 1-DAY WORKSHOP 
This workshop is designed to help you understand conflict and address particular areas of conflict in your business. We will tailor the content to your specific areas of interest and aim to produce an action plan, which you can put to good use immediately. 
CONFLICT HANDLING LUNCH & LEARN WORKSHOP 
This 90-minute session can be run with a large group to give them an awareness of some of the essential tools of conflict handling. There will be interaction and activities, and everyone will leave with more knowledge and awareness on this essential topic. 
OUR COURSES ARE DEVELOPED FOR: 
HEALTHCARE 
EDUCATION 
ARMED FORCES 
BUSINESS PROFESSIONALS 
CARERS & SUPPORT WORKERS 
 
LOCAL AUTHORITIES 
CHARITIES 
TRANSPORT 
RETAIL & LEISURE